Position Title

Coordinator, Service Operations

Position Type

Full-time (Exempt)

Reporting to

Manager, Service Operations

Department

Programs

Position Summary

The Coordinator of Service Operations is a Programs Department role that leads the planning and execution of service projects at TMF's national and corporate events, and provides the initial training and support for the volunteer leaders who run service projects in their own communities. Grounded in the principles of Asset-Based Community Development (ABCD), this role ensures projects are executed safely, efficiently, and sustainably, while developing volunteer leaders who can deliver high-quality service to continue TMF’s approach of volunteer-led, staff supported. This role partners with regional teammates to resolve questions and needs that go beyond what the region can answer, and strengthens the support the regions provide to volunteer leaders.

TMF will accept applications from anywhere in the continental United States but there is a preference for candidates who live near a TMF office.

About Travis Manion Foundation

Travis Manion Foundation (TMF) unites communities to strengthen America's national character by empowering veterans and families of fallen to develop and lead future generations. In 2007, 1stLt Travis Manion was killed in Iraq while saving his wounded teammates. Travis' legacy lives on in the words he spoke before leaving for his final deployment, "If Not Me, Then Who..." Guided by this mantra, veterans continue their service, develop strong relationships with their communities, and thrive in their post-military lives by serving as character role models to youth. As a result, communities prosper and the character of our nation’s heroes lives on in the next generation.

Duties and Responsibilities

Duties include but are not limited to the following:

National & Corporate Event Service Projects

• Serve as the primary lead for planning and executing service projects at TMF national and corporate events, including but not limited to Mass Deployments.
• Develop project scopes and determine the technical, material, and logistical requirements for each project.
• Coordinate volunteers, supplies, vendors, transportation, and schedules to deliver projects safely and on time.
• Work with Development and partner contacts to tailor service experiences to partner goals and community needs, and deliver an exceptional experience for corporate partners, volunteers, and participants.
• Serve as the point of contact for corporate partners and external event stakeholders on service project logistics and TMF deliverables. Volunteer relationships in the regions remain with regional staff.
• Support the planning and execution of TMF Service Expeditions.
• Monitor project performance and apply lessons learned to improve future projects.

Service Project Volunteer Leader Training & Development

• Deliver the initial training for volunteer service project leads & service platoon leaders covering project planning, execution, volunteer management, and safe use of basic tools.
• Develop and maintain trainings, safety guidelines, and protocols for Service Projects & Service Platoons that involve construction (Build Project), and uphold TMF Build Project standards.
• Support volunteer service leaders through the planning and execution of projects such as carpentry and capital improvement builds.
• Help design and run service project training development pathways and a volunteer advisor program that strengthen volunteer service project lead(ers) retention and succession planning for local service project impact continuity.
• Track service volunteer progress across the onboarding and training phases to support retention and project outcomes.

Partnership with Regional Staff

• Support the transition of trained volunteer service project leaders to regional staff, who serve as their primary point of contact.
• Support and collaborate with regional teammates' questions and requests for any needs with service projects, working through the regional team rather than around them.
• Share training insights and volunteer feedback with regional staff and the Manager of Service Operations, to improve training and support.

Operations & Administration

• Support and oversee service project budgets and expense reporting in Expensify.
• Manage service project inventory and logistics with the headquarters team.
• Process administrative approvals and volunteer reimbursements.
• Help standardize project management systems, reporting processes, and volunteer management tools.
• Evaluate project outcomes using TMF metrics and key performance indicators.
• Ensure projects follow TMF policies, procedures, and safety standards.
• Strengthen community and partner relationships using the ABCD framework.
• Work with Marketing & Communications to capture and share project stories and impact.
• Perform other duties as assigned by the Manager of Service Operations or Programs leadership.

Qualifications

Required

• Experience in event planning and execution, volunteer management, nonprofit operations, community development, or program management.
• Demonstrated success overseeing and leading complex projects with multiple stakeholders and volunteer teams.
• Experience training, coaching, or mentoring volunteers or staff.
• Strong project management, organizational, and facilitation skills.
• Excellent written and verbal communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced, mission-driven environment.
• Willingness and ability to travel up to 30% of the time, which may include evenings and weekends.
• Must have a car in working condition and a valid driver's license. Proof of automobile insurance is required. TMF reimburses mileage when a personal vehicle is used for business travel.

Preferred

• Bachelor’s degree or previous military service.
• Experience leading and training others to plan and carry out hands-on projects, including using basic hand and power tools (for example, building a bench).
• Familiarity with Asset-Based Community Development (ABCD) principles.
• Experience with Expensify, Salesforce, or similar systems.
• Prior experience with veteran-serving or Gold Star-serving organizations, or a personal connection to the military/veteran community.

How You Work

• Sound judgment: you make good decisions without a rulebook, grounded in TMF's mission and values, and you know what to decide yourself and what to escalate.
• Initiative and self-drive: you spot problems and opportunities and act on them without waiting to be asked.
• Candor and care: you have direct, respectful conversations with volunteers, partners, and teammates, including when the conversation is difficult.
• Collaboration: you work well across the Programs team, regional staff, Development, and Marketing & Communications.

Compensation

For the past eight years, Travis Manion Foundation has been recognized as a “Best Nonprofit to Work For” by the Nonprofit Times.

The pay for this position is $50k and is based on the candidate’s work experience, skills, and abilities. TMF offers a benefits package, which includes medical and dental, short-term disability, long-term disability, life and participation in our 401(k) program, to name a few. In addition, we have an attractive PTO policy along with holidays and paid parental leave.

Equal Opportunity Employer

TMF is committed to an environment in which all individuals are treated with respect, dignity and equal opportunity without discrimination or harassment on the basis of race, color, religion/creed, sex, sexual orientation, national origin, ancestry, ethnicity, gender or gender identity, age, genetic information, marital and partnership status, familial status, alienage or citizenship status, handicap, disability or perceived disability, pregnancy, arrest or conviction record, consumer credit status, unemployment status, caregiver status, victim of domestic violence, sexual violence or stalking, military and veteran status and any other category protected by federal, state, city and local laws.

At TMF, one of our main priorities is to create an inclusive culture where all forms of diversity are seen as real value for our leaders, staff, board, members and those we serve. Many of the greatest ideas come from a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive environment.

Application Procedure

Qualified candidates should submit a resume and a cover letter (with salary requirements) describing their background as it relates to the position description. Applications will be accepted on a rolling basis until a final candidate is selected. Submit all information via email to [email protected].

**No phone calls or faxes. Due to the volume of applications, TMF cannot notify applicants of the status of their applications unless an interview is requested.