Position Title

Coordinator, Technology

Position Type

Full-time (Exempt)

Reporting to

Senior Coordinator, Technology & Training 

Position Summary

The Technology Coordinator provides tier 1 technical assistance and day-to-day support for TMF’s staff and systems. This role handles help desk requests, user onboarding and offboarding, account setup, and general troubleshooting for hardware, software, and connectivity issues.

The ideal candidate is service-oriented, detail-focused, and comfortable learning new tools and processes. Reporting to the Senior Coordinator of Technology & Training, this position helps maintain TMF’s high standards for technology reliability and user experience.

TMF will accept applications from anywhere in the continental United States, but there is a preference for candidates who live near a TMF office.

About Travis Manion Foundation

Travis Manion Foundation (TMF) unites communities to strengthen America's national character by empowering veterans and families of fallen to develop and lead future generations. In 2007, 1stLt Travis Manion was killed in Iraq while saving his wounded teammates. Travis' legacy lives on in the words he spoke before leaving for his final deployment, "If Not Me, Then Who..." Guided by this mantra, veterans continue their service, develop strong relationships with their communities, and thrive in their post-military lives by serving as character role models to youth. As a result, communities prosper and the character of our nation’s heroes lives on in the next generation.

Duties and Responsibilities

Responsibilities include but are not limited to the following:

Help Desk Support

• Serve as the first point of contact for all internal technology requests and incidents.
• Triage help desk tickets, diagnose common software and hardware issues, and escalate complex problems as needed.
• Provide remote and onsite assistance for laptops, mobile devices, and peripherals.
• Support basic Salesforce and Google Workspace issues such as login access, permissions, and sync errors.
• Document support requests, resolutions, and trends to improve future responses.

User Account & Device Management

• Set up and maintain user accounts, licenses, and permissions for TMF systems.
• Coordinate employee technology onboarding and offboarding processes.
• Maintain an accurate inventory of hardware, software, and licenses.
• Assist with procurement and deployment of new equipment and software.
• Ensure compliance with security standards for passwords, access control, and device management.

System Maintenance & Support

• Perform routine system checks and updates to maintain stability and performance.
• Assist with managing backups, updates, and antivirus software.
• Collaborate with external IT vendors for network or hardware service requests.
• Support small technical projects including hardware rollouts, new software implementations, and office setup assistance.

Documentation & Communication

• Maintain technology SOPs, onboarding guides, and troubleshooting resources.
• Contribute to the internal technology knowledge base with how-to articles and quick tips.
• Communicate updates and resolutions to users clearly and professionally.
• Provide feedback to the Data & Technology team on recurring issues or opportunities for improvement.

Qualifications

• Bachelor’s Degree is preferred, but not required.
• Military service and or connected to the U.S. military is a plus, but not required.
• At least 1 year of experience providing IT or help desk support.
• Highly proficient with common operating systems (Windows, macOS) and office software.
• Familiarity with other systems like G-Suite, Slack, and AirTable.
• Preferred but not required for this role:
  • Experience with ticketing systems and remote support tools.
  • Basic understanding of networking, security, and system administration concepts.
  • Experience supporting nonprofit or distributed teams.
  • CompTIA A+ or similar entry-level certification.
• Excellent communicator with strong customer service and troubleshooting skills.
• Self-starter with excellent interpersonal skills; must be self-reliant and initiative-driven, while still being an effective and collaborative team member.
• Must be self-reliant and initiative-driven, while still being an effective and collaborative team member; energetic, flexible, and proactive.
• Remains focused and efficient in the face of pressure and an ever-changing environment. Detail-oriented with a consistent approach to documentation and follow-up.
• Dedicated to the foundation’s mission and has a passion for service/community development.
• Other duties as assigned, including 3-5 trips throughout the year to support TMF programming and events. One of those trips includes attending staff training during the first week of March.
• Must have their own car in working condition and a valid driver’s license. Proof of automobile insurance is required. TMF does reimburse for mileage when a personal vehicle is used for business travel.

Compensation

For the past seven years, Travis Manion Foundation has been recognized as a “Best Nonprofit to Work For” by the Nonprofit Times.

The pay for this position is $50k and is based on the candidate’s work experience, skills, and abilities. TMF offers a benefits package, which includes medical and dental, short-term disability, long-term disability, life and participation in our 401(k) program, to name a few. In addition, we have an attractive PTO policy along with holidays and paid parental leave.

Equal Opportunity Employer

TMF is committed to an environment in which all individuals are treated with respect, dignity and equal opportunity without discrimination or harassment on the basis of race, color, religion/creed, sex, sexual orientation, national origin, ancestry, ethnicity, gender or gender identity, age, genetic information, marital and partnership status, familial status, alienage or citizenship status, handicap, disability or perceived disability, pregnancy, arrest or conviction record, consumer credit status, unemployment status, caregiver status, victim of domestic violence, sexual violence or stalking, military and veteran status and any other category protected by federal, state, city and local laws.

At TMF, one of our main priorities is to create an inclusive culture where all forms of diversity are seen as real value for our leaders, staff, board, members and those we serve. Many of the greatest ideas come from a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive environment.

Application Procedure

Qualified candidates should submit a resume and a cover letter (with salary requirements) describing their background as it relates to the position description. Applications will be accepted on a rolling basis until a final candidate is selected. Submit all information via email to [email protected].

**No phone calls or faxes. Due to the volume of applications, TMF cannot notify applicants of the status of their applications unless an interview is requested.