Position Title

Manager, Data & CRM Administration

Position Type

Full-time (Exempt)

Reporting to

Director, Data & CRM Administration

Position Summary

The Manager of Data & CRM Administration oversees the daily performance and continuous improvement of TMF’s Salesforce platform. This individual leads CRM enhancement projects, manages stakeholder requests, and ensures reliable data flows between departments.

Balancing hands-on technical ability with project leadership, the Manager coordinates timelines, resources, and communication for CRM initiatives. The ideal candidate is equally comfortable configuring system features, managing user expectations, and driving cross-functional collaboration to deliver high-quality technology outcomes.

TMF will accept applications from anywhere in the continental United States, but there is a preference for candidates who live near a TMF office.

About Travis Manion Foundation

Travis Manion Foundation (TMF) unites communities to strengthen America's national character by empowering veterans and families of fallen to develop and lead future generations. In 2007, 1stLt Travis Manion was killed in Iraq while saving his wounded teammates. Travis' legacy lives on in the words he spoke before leaving for his final deployment, "If Not Me, Then Who..." Guided by this mantra, veterans continue their service, develop strong relationships with their communities, and thrive in their post-military lives by serving as character role models to youth. As a result, communities prosper and the character of our nation’s heroes lives on in the next generation.

Duties and Responsibilities

Responsibilities include but are not limited to the following:

CRM Operations & Support

• Manage day-to-day Salesforce functionality, data integrity, and user support.
• Configure declarative features including Flows, page layouts, fields, validation rules, and reports.
• Monitor performance and proactively resolve user or system issues.
• Maintain high standards for data quality through audits, deduplication, and validation routines.

Project Leadership & Delivery

• Serve as project manager for CRM management—defining scope, schedules, and deliverables. 
• Coordinate cross-departmental requirements gathering and prioritization for CRM enhancements. 
• Translate stakeholder needs into functional specifications and technical requirements.
• Manage project documentation, timelines, and communication between technical teams, users, and vendors.
• Support testing, quality assurance, and release management processes.
• Track progress, mitigate risks, and provide regular status updates to leadership and stakeholders.

Collaboration & Communication

• Partner with departments across TMF to identify opportunities to streamline workflows through CRM capabilities.
• Facilitate meetings and demos to gather feedback and increase system adoption.
• Create user documentation and training materials for new features or processes. 
• Act as liaison between end users, the CRM team, and external consultants to ensure alignment and efficiency.

Data Management & Reporting

• Support reporting and analytics needs by building dashboards and reports that provide actionable insights.
• Collaborate with the Research & Evaluation team to ensure CRM data aligns with organizational metrics and impact measurement.
• Ensure data governance policies are applied consistently, maintaining accuracy and compliance.

Qualifications

• Bachelor’s Degree is preferred, but not required.
• Military service and or connected to the U.S. military is a plus, but not required.
• 2+ years of Salesforce administration, business analysis, or CRM project management experience. 
• Demonstrated success managing technology projects from concept to implementation.
• Strong knowledge of Salesforce configuration tools and best practices.
• Highly proficient with other systems like Microsoft Office Suite, G-Suite, and AirTable. 
• Preferred but not required for this role:
• Familiarity with Agile or hybrid project management methodologies.
• Experience with data integrations, Tableau, or LMS systems. 
• Knowledge of nonprofit operations, program delivery, or fundraising systems.
• Excellent and persuasive communicator with exceptional written, oral, and stakeholder management skills. Strong documentation skills are critical to success in this role!
• Self-starter with excellent interpersonal skills; must be self-reliant and initiative-driven, while still being an effective and collaborative team member.
• Must be self-reliant and initiative-driven, while still being an effective and collaborative team member; energetic, flexible, and proactive.
• Remains focused and efficient in the face of pressure and an ever-changing environment.
• Dedicated to the foundation’s mission and has a passion for service/community development.
• Other duties as assigned, including 3-5 trips throughout the year to support TMF programming and events. One of those trips includes attending staff training during the first week of March.
• Must have their own car in working condition and a valid driver’s license. Proof of automobile insurance is required. TMF does reimburse for mileage when a personal vehicle is used for business travel.

Compensation

For the past seven years, Travis Manion Foundation has been recognized as a “Best Nonprofit to Work For” by the Nonprofit Times.

The pay for this position is $70k and is based on the candidate’s work experience, skills, and abilities. TMF offers a benefits package, which includes medical and dental, short-term disability, long-term disability, life and participation in our 401(k) program, to name a few. In addition, we have an attractive PTO policy along with holidays and paid parental leave.

Equal Opportunity Employer

TMF is committed to an environment in which all individuals are treated with respect, dignity and equal opportunity without discrimination or harassment on the basis of race, color, religion/creed, sex, sexual orientation, national origin, ancestry, ethnicity, gender or gender identity, age, genetic information, marital and partnership status, familial status, alienage or citizenship status, handicap, disability or perceived disability, pregnancy, arrest or conviction record, consumer credit status, unemployment status, caregiver status, victim of domestic violence, sexual violence or stalking, military and veteran status and any other category protected by federal, state, city and local laws.

At TMF, one of our main priorities is to create an inclusive culture where all forms of diversity are seen as real value for our leaders, staff, board, members and those we serve. Many of the greatest ideas come from a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive environment.

Application Procedure

Qualified candidates should submit a resume and a cover letter (with salary requirements) describing their background as it relates to the position description. Applications will be accepted on a rolling basis until a final candidate is selected. Submit all information via email to [email protected].

**No phone calls or faxes. Due to the volume of applications, TMF cannot notify applicants of the status of their applications unless an interview is requested.